‘Fibre’ or ‘GFast’ is if you want to transfer your existing line to us.

‘Fibre +’ or ‘GFast +’ is if you want to install a brand new line into your home.

Our network of carriers have peering connections into some of the major entertainment providers such as Xbox, Google & Netflix. This gives you, the customer, rapid response times, lower ping and ultimately a much improved gaming experience.

Gaming Broadband can also offer you a broadband line dedicated for gaming, improving your connection and gaming.

Gaming broadband essentially offers you two ways to install our broadband. You can choose to have Gaming Broadband in your home as your usual broadband for general use, or, you can choose to install a broadband line dedicated for gaming. Installing a broadband line dedicated for gaming means that we will provide you with a new, separate broadband line so you have two feeding into your home. One line can be for your general, everyday internet access, but the second line will be installed to use just for your gaming.

If your order requires an installation, then when we place your order with our network carrier, an appointment will be booked for a BT Openreach engineer to visit your premises and complete the install.

Installations usually take around 10 working days to be booked and completed.

We will provide you with all the information and keep you up to date via email or phone call.

As the broadband line is separate, and used only for your gaming, you will benefit from faster speeds and lower latency, resulting in smoother gameplay and faster response times, giving you a competitive advantage. This is due to the fact that you will not be sharing the broadband with other devices in your home which would usually limit your bandwidth and connection speed.

Fibre can offer speeds of up to 80mb.

GFast can offer speeds of up to 350mb.

Pure Fibre can offer speeds of up to 1000mb.

Ultimately, Pure Fibre is the best option as it offers the fastest broadband speeds through FTTP. However, not everyone can benefit from FTTP or speeds up to 1000mb as it is dependent on a location’s infrastructure, and therefore, another plan may be the best option for you.

Use our availability checker to see what speeds and plan your household can get.

Your contract length will depend on the broadband plan you order:

Fibre/Fibre +: 1 month contract.

GFast/GFast +: 12 month contract.

Pure Fibre: 12 month contract.

Yes you do need to have a phone line in order to receive broadband in your home.

Usually, to receive broadband you need to have a traditional copper phone line installed and then broadband installed on top of it.

Recently, SoGEA has been introduced. SoGEA is a new method of delivering Fibre Broadband to a home, without having to use a “traditional”, copper phone line. SoGEA itself comes with an underlying phone line.

No. We only supply broadband and therefore do not support the migration of phone lines.

You will keep your phone line with your current provider and we will just provide you with your broadband.

When you use our availability checker you may see multiple results for the same plans, such as ‘Fibre 40/10’ and ‘Fibre 80/20’.

‘Fibre 40/10’ offers up to 40mb download and 10mb upload, whereas ‘Fibre 80/20’ offers up to 80mb download and 20 upload.

The broadband speed is one of the main influences on the price of a plan, so we are giving you more flexibility and options on what price you choose to pay.

Fibre to the Cabinet (FTTC) is the most common internet connection used across the UK as it provides households with Fibre broadband (up to 80mb).

With FTTC, internet providers are connected to street cabinets via full fibre optical cables and the street cabinets are connected to households via copper cables (usually your phone line).

Fibre to the Premises (FTTP) is the service that allows for the fastest possible Fibre Broadband speeds (up to 1gb) in the UK. Currently, FTTP is not available everywhere. Use our availability checker to see if you can benefit from FTTP.

With FTTP, internet providers are directly connected to households via full fibre optical cables.

GFast is a new service that can supply households with broadband speeds of up to 350mb. As it is a new service, it is not currently available everywhere. Use our availability checker to see if you can benefit from GFast.

GFast uses the same infrastructure as FTTC, however, the street cabinets are fitted with a special pod that boosts the speeds over the copper line, allowing for greater broadband speeds in the home.

Single Order Generic Ethernet Access (SoGEA) is a relatively new method of delivering Fibre Broadband (up to 80mb) to a home, without having to use a traditional copper phone line.

SoGEA itself comes with an underlying phone line, however, SoGEA users will not have a phone number nor will they be able to connect a traditional phone to the socket to make calls. Alternatively, users are able to utilise VOIP to make and receive phone calls.

When we install a brand new Fibre Broadband line into your home, in most cases, we will install SoGEA.

The advantages of SoGEA are that it is slightly cheaper than the combined cost of a phone line and broadband and that any faults can be resolved much faster than usual.

Latency is the time (milliseconds) it takes for a signal to be transmitted from your device to a server on the internet and back to your device again. When gaming, you want a lower latency. The lower your latency, the smoother your gameplay will be as the faster your device and the gaming server can communicate. Higher latency results in lag and delayed gameplay.

Through our network carriers’ peering arrangements with the major gaming servers, the broadband we offer provides you with low latency.

Ping is the signal transmitted from your device to a server on the internet and back again. Latency is the time it takes for this signal (the ping) to travel from your device, to a server on the internet, and back to your device.

Bandwidth is how much data you receive every second, so when gaming, a higher bandwidth is preferable. Having multiple devices and family members using the same broadband line reduces your bandwidth, negatively affecting your gaming. Too little bandwidth will result in a poor connection, alongside lag and buffering.

Installing a broadband line dedicated to gaming prevents these issues as your broadband is not shared with others in your househould.

When data is travelling across servers, sometimes small amounts can be lost or discarded. This is known as packet loss. Whilst gaming, you want to experience minimal packet loss. If large amounts of packet loss occurs when gaming, it can result in the game freezing or stuttering.